An interesting perspective on the quality (or lack thereof) of American-made autos comes from the Fort Worth Star-Telegram (Feb.10,2012). For decades we have bemoaned quality problems in the industry, but until recently the situation was simply considered normal. It goes back to around 1915, when GM’s chief production guy told a reporter 
And surprisingly, when MIT did its famous 5-year study of the auto industry, which was published as The Machine That Changed the World, it was pointed out that Mercedes put more man-hours into fixing vehicles after production than Lexus needed to build one of its flagship sedans–which had zero problems leaving the assembly line. Of course, it was the auto workers who would take most of the blame for the lack of quality in their cars. But for the most part, it was mediocre engineering –not just in vehicle design, but in factory layout as well. How else can you explain how Buicks occasionally ended up with Chevy dashboards installed–and that GM would refuse to replace them when the errors were discovered at the dealer showroom.
Perhaps the greatest untold automotive story this decade is that no company builds a bad car anymore. Thanks to the integration of Japanese design and production techniques, we will never see a car produced whose A/C compressor falls off or whose fenders come in different colors. Just as Mercedes had to compare itself to Lexus, GM and Ford had to measure up to Honda and Toyota–and to accept the principles of Japanese engineering.
Discussion questions:
1. Why is poor quality accepted in any product?
2. Has US auto manufacturing reached quality levels equal to Japan and Germany?