The amount of multitasking students do during our OM classes and while studying is alarming. More than 85% of students in surveys nationwide say they have their phones on in class, are looking at texts as they come in and during class, and 70-90% say they respond to texts in class. And this is happening in courses with policies that prohibit cell phone use!
But this also happens when students study outside of class. In one study where students were observed for 15 minutes, they were only on task (that is, studying what they were supposed to be studying) 65% of the time. In another study, where a 3-hour study period was carefully monitored with camera and eye tracking devices, students were distracted by media unrelated to studying 35 times.
Research studies have shown over and over that task switching and multitasking compromise learning outcomes. Students who use devices when they study and/or when they’re supposed to be listening, perform less well on quizzes and exams, and they receive lower course grades overall. Surely, if students knew how these devices were lowering their grades and diminishing their learning they would change their behavior.
But in two new studies cited in Faculty Focus (Jan. 31, 2018), educational interventions astoundingly failed to change students’ behavior. In response to direct questions about the effects of multitasking, students were fully aware of the potential harms. They believed that their grades would improve if they paid better attention in class and the majority reported that they were motivated to improve their grades. What seems to be keeping the phones on is the high anxiety students feel when they’re off and how dependent they have become on these devices. (And are faculty totally immune?)
Learning is at stake, and we still have a lot to figure out.
