The glacial pace of boarding planes irritates frequent fliers and airline employees, writes The Wall Street Journal (March 3, 2023). Along with other preflight requirements, it also adds costly time on the ground for Southwest and other airlines, which regularly study ways to speed up boarding.
Today, Southwest is on a mission to shave 5 minutes off the time a plane spends at the gate between flights. The average “turn’’ is now 40 minutes for its smaller Boeing 737s and 50 for the larger ones. “If you can collect up enough of these minutes in each turn, then you can start to squeeze out some more flying,’’ says Southwest’s COO.
Research shows boarding bottlenecks are the biggest detriment to turnaround times. Delays in seconds between passengers finding their seats, or sitting in the wrong seat, add up fast. Southwest is testing 11 concepts at four gates at the Atlanta airport. Signs tell passengers they are entering an “innovation zone.’’ The Atlanta project is a big component of Southwest’s 5-minute quest, with goals of saving 2-3 minutes on boarding per flight. Southwest hopes the rest of the time savings can come from efforts including bigger overhead bins, a possible increase in boarding planes from the front and back simultaneously, and paperless takeoff documents.
One of the biggest changes: The stanchions where passengers line up to board have video monitors. They display a boarding countdown, an alert when important announcements are being made and flashing lights when boarding begins. Southwest is also testing a designated preboarding area for passengers in wheelchairs and families boarding together, a staging area it hopes will reduce gate crowding. It went so far as to test different carpet colors for each area—yellow is out because it showed stains.
Southwest brought music to the jet bridge because the team’s research found people move faster to up-tempo music. Preliminary results show the music and prerecorded jet bridge announcements about bin space, seat availability and other information are helping. They answer the questions flight attendants say they hear over and over again during boarding.
Classroom discussion questions:
- What other suggestions do you have to speed up the boarding process?
- What tools for process analysis in Chapter 7 of your Heizer/Render/Munson text can be applied in a case like this?
Many thanks, Professor Render for this very interesting article with lots of innovative suggestions to reduce the boarding time and of course the turnaround time.
I have slightly different ideas and I would like to call this as “eggs in the crate model”. This model might require a radical change in the design of the aircraft itself. In my suggestions, the passengers would be pre-seated in the staging area on a carriage (just like the eggs in a crate) which would be loaded onto the plane using a sliding rail-track just like a military tank is loaded on a cargo plane. The sliding carriage would also allow the passengers to the disembarkation process at the destination.
However, this model of boarding could be better suited for passengers with the same destination as it is based on a batch processing concept. I hope this idea could be modified to suit the specific situations and constraints.
You provide a unique and fascinating alternative. In all my years in airplane design, I have never heard of such an idea! Extremely expensive, of course. It does work for cargo planes.