Tag: guest post

Guest Post: Using a Lab/Project Component in Our Texas Tech Summer OM Class

Phillip Flamm, who is the Core Course Coordinator for OM at Texas Tech U., provides today’s Guest Post–his 5th for us.  Phillip teaches in the ISQS Department at the Rawls College of Business. He can be reached at p.flamm@ttu.edu.

We have used a lab/lecture component successfully for our undergraduate  Introduction to Operations Management course at Texas Tech for several years. During the summer sessions we changed to a strictly lecture/exam format due to the brevity of the session (30 calendar days per session). There have been two negative consequences of the summer session approach: first, the students miss out on the lab portion (preparing a business plan for a start up manufacturing business) and secondly, some students have scheduled the class in the summer to avoid the lab component (enrollment had swelled to 200 total students each summer). This summer we attempted to rectify that situation with a little creative scheduling:

  • Combined 100 students into two sections, one for each summer session
  • Class met Monday-Friday for 1 hour and 50 minutes
  • I handled the lectures for 1 hour and 20 minutes daily
  • For the other 30 minutes I enlisted the help of a very talented PhD student (who had taught the lab portion before) to break the group into two 50 person sections (roughly 16 teams each)
  • During the lab portion teams prepared a slightly shorter version of the manufacturing start up business plan (presented in verbal and written form)
  • Projects were presented and graded the last four days of each session (I graded half the teams and the PhD student graded the other half during the same time slot)

The hybrid approach seemed to be a huge success. Summer school students received the great learning experience of preparing a business plan from an operations perspective and the students attempting to dodge the lab component got a difficult, but necessary life lesson. In addition, the PhD student was able to get a little wider range of teaching experiences (lecturing large sections, organizing/advising student teams, and grading presentations) than is normally available. It was a win/win for all!

Guest Post: Continuous Process Improvement Tools

We welcome  this Guest Post from  Kevin Watson, Asst. Prof. in the Dept. of Supply Chain and Info. Systems, at Iowa State U.

OM students are frequently reminded that data accuracy is a prerequisite to effective inventory management and operation of MRP systems- in fact Barry just blogged about this on November 4th. As professors, we often discuss the application of lean and quality improvement techniques; however, discussion tends to focus on manufacturing processes and students frequently miss that continuous improvement techniques can be applied to non-manufacturing activities. An article I just read, “Continuous Improvement Approach Reduces Errors in Records” , provides an example of continuous process improvement tools utilized to address paperwork errors.

The article discusses a holistic solution to address record errors in shop floor packets traveling with medical devices during manufacturing. MEDRAD, a 2003 Malcolm Baldrige National Quality Award recipient, experienced error rates as high as 20% in the paperwork necessary to track products through manufacturing ,resulting in compliance issues and causing unnecessary rework and delays. The company addressed this issue through the use of a quality improvement project utilizing technology, process, and people based solutions. The project resulted in a reduction of record inaccuracy to 2.2%, saving the company $40,000 and accruing significant non-financial benefits.

Addressing non-manufacturing errors while retaining the familiar touchstone of the manufacturing environment, it is an excellent means to expand student understanding of quality management tools applied to non-manufacturing processes and to begin the discussion of their application in the service/administrative environments. The article would be an excellent complement to the Quality Management chapters (Ch6/S6) and could be touched again during a discussion of inventory record accuracy in conjunction with Material Requirements Planning (Ch 14).