Good OM Reading: The State Of Operations Management in the Military

orms today coverSeventy-five years ago, near the beginning of World War II, the field of operations research was born in Britain. Today, as the U.S. emerges from the longest sustained war in its history, the military faces a post-war drawdown. During the mid-1990s, much of the conventional wisdom was that the U.S. was in the midst of a so-called “Revolution in Military Affairs.” Technology would provide a global precision strike capability that would give us “an ability to bomb any target on the planet with impunity, dominate any ocean, and move forces anywhere to defeat just about any army.”

In an excellent article just published in OR/MS Today (Feb., 2014), we read of a “vigorous military science” in the 1990’s, resulting in an excessive focus on modeling and simulation technology. For example, medical “planning factors” were derived from attrition-based, theater-level campaign model casualty projections, vastly over predicting casualties, thereby creating unnecessary and unaffordable requirements for medical force and supply support. More recent analyses of casualties have yielded major improvements in forecast accuracy and an ability to better design more responsive, lower cost medical support requirements. Research efforts have expanded to other areas, identifying spare part consumption patterns and readiness “drivers.” Using empirically derived usage patterns, profiles, and trends, the operational planning, demand forecasting and budget requirements have been significantly improved.

Persisting supply chain problems that existed 10 years ago are now also becoming increasingly more apparent. With mounting pressures to generate savings and find efficiencies, these issues include the inability to relate resources to readiness due to poor inventory management and fragmented supply chain operations across the materiel enterprise. The promise for improved performance attributed to large investments in enterprise resource planning (ERP) systems has not been realized, continuing to plague the services. But a recent study suggests major OM improvements can be achieved using decision-support systems empowered with advanced analytics, including dramatically improved demand forecast methods, sensor-based technologies for part replacement, and integrated supply chain optimization methods. These effects are likely to be in the range of many billions of dollars, resulting in a ROI of several orders of magnitude.

OM in the News: How UPS is Using Operations Research

UPSAfter 10 years of research and development, United Parcel Service is officially launching an automated system that uses algorithms to devise optimal routes for its drivers, reports The Wall Street Journal (Oct. 31, 2013). It says the new tool will slash fuel consumption and costs, and support the creation of new services. UPS’ CIO said that the company believes that its on-road integrated optimization and navigation program—dubbed Orion—is the world’s largest operations research project. Ten thousand of its 55,000 drivers will be on the Orion system this year, and it will be fully deployed by 2017.

The effort involved a team of 500 workers. The computer scientists in the group have written an algorithm with 1,000 pages of code. It’s the largest technology project at UPS, which invests $1 billion a year in technology. First, the company had to install GPS sensors to track its drivers and vehicles, a technology known as telematics. That effort already has avoided about 100 million minutes of engine idling. UPS then devised its own mapping system, which includes about 250 million delivery points, a database that is updated continually.

The company’s operations research group devised algorithms that calculate the best route for each driver on a given day. In 2008, those calculations could take hours to perform. Now, they are done in 8 seconds.

The payoff on the investment will be measured in a variety of ways. The company stands to save $50 million a year if every driver can simply reduce the length of his or her route by one mile a day. That will help UPS reduce fuel consumption and environmental impact, while allowing drivers to make more deliveries per day. This year, technology will help the company save 1.5 million gallons of fuel and reduce CO2 emissions by 14,000 metric cubic tons.

Classroom discussion questions:

1. Why does UPS invest so heavily in technology?

2. What other approaches can UPS employ to impact sustainability?