OM in the News: New York City Chokes on Deliveries from On-Line Orders

An Amazon order starts with a tap of a finger. Two days later — or even in a matter of hours — the package arrives. It seems simple enough. But to deliver Amazon orders and countless others from businesses that sell over the internet, the very fabric of major urban areas around the world is being transformed. And New York City, where more than 1.5 million packages are delivered daily, shows the impact that this push for convenience is having on gridlock, roadway safety and pollution.

The average number of daily deliveries to households in NYC tripled to more than 1.1 million shipments from 2009 to 2017, writes The New York Times (Oct. 27, 2019), With households receiving more shipments than businesses, trucks are pushed into neighborhoods where they had rarely ventured. About 15% of NYC households receive a package every day.

Delivery trucks double-park on streets and block bus and bike lanes. UPS and FedEx alone racked up more than 471,000 parking violations last year. The main entryway for packages into NYC, leading to the George Washington Bridge from New Jersey, has become the most congested interchange in the country. Officials are racing to keep track of the numerous warehouses sprouting up, to create more zones for trucks to unload and to encourage some deliveries to be made by boat or at night as the city struggles to cope with a booming online economy.

Amazon is now moving toward 1-day delivery rather than 2 days for Prime customers and plans to spend $1.5 billion this quarter to reach that goal. As the delivery armada has ballooned, so, too, have the complaints.  “There is just not enough room for all the trucks that need to make deliveries, the cars that need to get past them and the people who live here,” said a NYC councilman.  From 1990 to 2017, carbon dioxide emissions from automobiles and trucks in the NYC area grew by 27%, making the region the largest contributor of driving-related carbon dioxide emissions in the country.

Classroom discussion questions:

  1. What are the impacts from the surge in on-line deliveries in metropolitan areas?
  2.  Ask students who live in high-rises how the deliveries have affected them. Solutions?

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