OM in the News: Robots Won’t Kill the Workforce

A robot collects dishes to be cleaned at Chilli Padi Nonya Cafe in Singapore
A robot collects dishes to be cleaned at Chilli Padi Nonya Cafe in Singapore

The U.N. forecasts that the global population will rise from 7.3 billion to nearly 10 billion by 2050. This has inspired a chorus of neo-Luddites, who fear that the “rise of the robots” is rapidly making human workers obsolete, a threat all the more alarming if the human population is exploding. But the Washington Post (Dec. 2, 2016) writes: “Before long we’re more likely to treasure robots than to revile them.”

In the U.S., productivity growth has fallen by almost half from its postwar average–and we face an aging population. Something will have to fill the void left by, say, retiring farmers; it is likely to be farmbots. And it may not be long before economists are worrying about a global shortage of robots.

Consider the turning point that China hit last year. For the first time since the 1950s, its working-age population growth was negative. As a result, China’s labor force is expected to lose 1 million workers each year for the foreseeable future, and it is also aging rapidly. Will robots pose a threat to jobs in China? “ In China, the robots are going to come just in time,” says Nobel economist Daniel Kahneman. No wonder Beijing now offers heavy subsidies to companies involved in industrial automation.

If automation was displacing human workers as fast as implied in recent books like Martin Ford’s “The Rise of the Robots,” then we should be seeing a negative impact on jobs already. We’re not. The job picture has been particularly strong in Germany, Japan and S. Korea — the industrial countries that employ the most robots. The nations with the highest density of industrial robots include S. Korea, with 531 per 10,000 employees, Japan with 305 and Germany with 301. The U.S. ranks 8th with 176. China is well behind with only 49, but it has the world’s fastest-growing robot population.

Classroom discussion questions:

  1. What is the impact of robots on the return of manufacturing jobs to the U.S?
  2. How is artificial intelligence playing a role on jobs, according to the article?

OM in the News: Ergonomics for an Aging Workforce

aging factory workerIt’s no secret the exodus of retirement-age workers and their considerable knowledge is placing a strain on manufacturing companies around the globe. Less discussed, but just as real, reports Industry Week (Aug., 2013), are the challenges being presented by aging workers still employed on the manufacturing floor — and the design changes workplaces should be considering to keep these valuable employees productive and in the game.

“With this shift, we first must appreciate the difference between the younger and aging person, and then make sure we design accordingly so that these differences don’t become an obstacle,” says ergonomics expert Lance Perry.

Xerox, for example, has taken ergonomic measures to address its older population. In its 2012 environment, health and safety report, the company noted that musculoskeletal disorders continue to represent about half of its work-related injuries and illnesses, which, says Xerox, “is why we have strong processes to reduce ergonomic stresses in the workplace. Those strong processes include an ergonomic training program designed to provide simple ergonomic strategies, as well as awareness of the normal aging process, to reduce personal risk to employees.”

“Many people view the aging workforce as a liability, and to some extent it might be, but it is also an opportunity,” adds Perry. “This is where your experience lies, this is where your job knowledge lies, this is where, in some respects, loyalty lies.” Ultimately, Perry advises manufacturers to consider what design changes they can make to retain valuable, but aging, knowledge workers. “What can you do to keep them on the job longer and still be productive and safe in the process?”

Discussion questions:
1. Why is ergonomics an important issue for operations managers?

2. What kind of ergonomics designs can help older workers?