OM in the News: Unilever’s Supply Chain Bounces Ice Cream

A pint of Ben & Jerry’s Churray for Churros flavor. Unilever recently spun off its ice cream business.

We recently posted a podcast dealing with cold foods, which are a unique kind of supply chain. Now, a major firm, Unilever, has decided that such a supply chain is more expensive and complex than it wants to carry.

Unilever has one of the biggest ice cream portfolios in the business, with popular brands including Ben & Jerry’s and Magnum. But the company’s leadership has decided to emphasize shelf-stable operations, which spans from lotions to mayonnaise. From manufacturing to transit and point of sale, Unilever’s ice cream business differs from the company’s other operating arms. Differences include end-to-end temperature control, equipment, storage facilities and modes of transportation. All those costs add up.

“If you get rid of the ice cream business, you’ve got this portfolio that, basically, you can use any warehouse, you can ship it from any truck, you can use the same processes,” said a Syracuse U. supply chain professor. “It makes life a lot easier from a control standpoint. A cold-storage warehouse alone can be 3-4 times more expensive than a regular one because it has to be insulated and a special ammonia is needed for refrigeration.”

Further, Unilever can’t have its frozen products sit on the same truck or container as shelf-stable products, writes Supply Chain Dive (April 19, 2024). Frozen food requires freezer trucks or freezer rail cars. The result is many moving parts. It means having too many different vendors that it’s working with to maintain its overall goods  Ice cream becoming a standalone business will help optimize Unilever’s manufacturing, logistics and distribution network. The standalone ice cream unit is still an attractive business and Unilever will likely end up selling it to the highest bidder.

Classroom discussion questions:

  1. How does the cold food supply chain differ from normal supply chains and why is it so complex?
  2. Review the podcast linked above. What is its main point?

OM Podcast #1: Sustainability and Supply Chains

 

Welcome to our newest Operations Management text feature–bimonthly podcasts on topics we think you and your OM students will find interesting.

 

Jay and I will be creating 8-9 minute podcasts–posted on this blog. They will be tied to specific chapters in the text. Assignable auto-graded exercises using this podcast (in the form of multiple choice questions) are available in our MyLab OM.  To learn more about these assignments in MyLab, contact your Pearson rep at  https://www.pearson.com/us/contact-us/find-your-rep.html

Today’s topic relates to Supplement 5, Sustainability in the Supply Chain. In it, we talk about new government regulations, the clothing industry, Apple, and greenhouse gasses. Let us know what you think. The next podcast will be released in two weeks on the topic of Blockchains.

OM in the News: Unilever’s Green Thumb

Unilever CEO Polman and his products
Unilever CEO Polman and his products

“Our purpose is to have a sustainable business model that is put at the service of the greater good,” says the CEO of consumer products giant Unilever in Fortune (June 10, 2013). This sounds like the boilerplate that fills corporate-responsibility reports, but Unilever has gone beyond companies like GE, IBM, and Wal-Mart by putting sustainability at the core of its business. In a 2010 manifesto, Unilever promised to double its sales even as it cuts its environmental footprint in half and sources all its agricultural products in ways that don’t degrade the earth. The company also promised to improve the well-being of 1 billion people by, for example, persuading them to wash their hands or brush their teeth, or by selling them foods with less salt or fat.

Whether Unilever’s do-good agenda has driven its financial success is hard to know.  The firm’s global hand-washing campaign, for instance, lifts sales of Lifebuoy soap, while a “brush day and night” campaign helps Pepsodent. Socially responsible marketing around self-esteem for women helped Dove become Unilever’s bestselling brand in the U.S.

The model drives innovation too. Unilever researchers are working to develop a laundry detergent that can clean clothes in a few minutes at any water temperature. The company wants to reduce the sugar in its ready-to-drink teas and remove calories from ice cream. It’s telling the farmers who supply it with palm oil, soybeans, tea, cocoa, and tomatoes to get their crops certified as sustainable. The chickens that lay the eggs that go into Hellmann’s mayonnaise or Ben & Jerry’s ice cream must be cage free. No other company has a sustainability program as wide and deep. Unilever’s plan includes 60 targets, with timetables, such as sourcing “75% of the paper and board for our packaging from certified sustainably managed forests or recycled material.”

Discussion questions:

1. Is sustainability helping to grow Unilever?

2. What is the role of operations in this model?