Retailers regularly conduct a physical count of their inventory and compare it to what is recorded on their books. The difference is known as shrinkage, a broad term that encompasses not just internal and external theft but also process failures that could lead to inventory being lost or recorded inaccurately.

Target just announced that it expected the shrinkage problem to reduce gross margins for the year by over $600 million. TJX and Macy’s also reported higher shrink rates. The shift in shoppers returning to stores after a surge in online buying during the pandemic is partly responsible, writes The Wall Street Journal (March 13, 2023). More theft happens in stores, as opposed to warehouses that fulfill online orders. But a never-seen-before jump in organized retail crime in certain U.S. cities is also a factor.
External theft, which includes organized retail crime in addition to regular shoplifting, has become a bigger piece of the pie. Organized retail crime, involving rings that steal from stores in bulk and then peddle the goods online, cost retailers $720,000 for every $1 billion in sales. Seven years ago, theft by employees was the largest category of loss by retailers. Now, it’s external theft.
Retailers are combating the problem by adding security guards and cameras to stores, locking up goods and making use of facial recognition software to help identify repeat offenders. Macy’s is using radio frequency identification (RFID) tags to better track inventory, adding more security personnel to stores and securing high-end brands with locked cables and sensors.
Retailers and shoppers say there is a fine line between deterring criminals and annoying honest customers. “Retailers are locking up everything from shaving cream to soap,” said one customer. “These should be things that are quick and easy to grab and go. But now I’ve got to find an employee to unlock them for me.” Some retailers agree they may have gone too far in their theft-prevention measures. Macy’s used to keep German shepherds in its Manhattan flagship for security sweeps, but discontinued the practice in 2015. NYC police now ask shoppers to take off their face masks before entering stores, a measure intended to help them better identify criminals. The plea came after four men stole $1.1 million of goods from a jewelry store.
Classroom discussion questions:
- What tools does Chapter 12 suggest stores use to control shrinkage?
- What is causing the theft increase?

years, China secured deposits around the world and invested heavily in the domestic manufacturing of clean technologies such as electric vehicles, batteries and solar panels. As the graph shows, China has a clear lead in the rare earth supply chain.
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Prof. Howard Weiss suggests an interesting problem. It is called the “cutting stock problem,” which is often solved using linear programming, the topic of Module B.
Consider mother glass that is 87 inches by 98 inches for a total of roughly 8,500 square inches. A 65-inch television has a width of 52 inches and a height of 39 inches for a surface area of 2027 inches. If surface area was all that mattered than this mother glass could be used for 8500/2027 = 4 (you have to round down), 65-inch televisions. However, the longer side of a 65-inch television is 52 inches and you cannot fit two of them on top of each other because the mother glass only has 98 inches for its longer dimension. If you make three, 65-inch televisions then you are utilizing 3*2027 inches of the mother glass or only 71% of the mother glass.


Since last summer, the city has systematically tried to auction off millions of dollars worth of Covid-related personal protective equipment (PPE) and medical supplies — gowns, face shields, hand sanitizer, KN95 masks, N95 masks — that it decided are no longer needed. Many of these supplies remain in their original packaging and are brand-new.
Shifts in the Semiconductor Industry The semiconductor life cycle has historically been cyclical, and this time is no exception. COVID drove a rapid expansion in consumer electronics, pulling this cycle ahead. Automotive companies suffered, but availability is temporarily increasing. However, with the shift to EVs requiring a growing number of semiconductors per vehicle, constraints will re-emerge. The U.S. has taken steps to engage allies and block further development of a Chinese semiconductor industry.
Southwest Airlines has more than 700 planes but parks 40 to 45 of them each day because it lacks pilots to fly them. That amounts to more than 200 flights a day or 8% of Southwest’s flying.

Dr. Misty Blessley, Associate Professor of Statistics, Operations, and Data Science at Temple U., shares her sports preferences with us today.
The EA Madden game is going with an Eagles victory (Fortune, February 6, 2023), as are the legalized betting organizations. Still, we forge on with consulting event planning. I took a picture of a long line of portable toilets north of City Hall, which were in preparation for Pope Francis’ visit in 2015. It is to be food for thought about all that goes into planning a parade. “Kansas City officials are planning a multimillion-dollar parade for Feb. 15…,” (The Kansas City Star, February 2, 2023).