Guest Post: What a Chinese Drone Ban Means for U.S. Farming

Dr. Misty Blessley is a professor at Temple U. She shares her insights monthly.

DJI, a Chinese company and the world’s largest manufacturer of commercial and industrial drones, faces scrutiny in the U.S. over alleged cybersecurity risks. It is now close to being banned here.

One U. S. business that sells spray-drone kits reported that its challenges began last year when importing DJI drones became significantly more difficult. This uncertainty has caused concern across industries that rely on these tools, from public safety and construction to supply chain logistics. For American agriculture specifically, a ban could cut off access to vital equipment, leaving fields unmonitored, untreated, and risking harvest losses.

DJI drones are favored by farmers as they save weeks of labor by spraying seeds, fertilizer and fungicide from the sky.

Agriculture has adopted drones more rapidly than almost any other sector. Monitoring drones help detect disease and water stress early, while spray drones enable precise application of fertilizer and pesticides during narrow weather windows. They have become crucial for reducing input costs (China is accused of subsidizing their drone industry, which might explain some of the cost differences), protecting yields, and facilitating smooth food movement through supply chains. If imports are halted, many farmers could miss critical windows, leading to lower yields and creating issues along the supply chain, from processors to consumers.

Mitigation Strategies
To prepare, farming businesses should apply lessons learned from managing recent supply chain disruptions:
 Diversify suppliers – Start testing U. S. or non-Chinese alternatives, even if they are currently less cost-effective. Early adoption minimizes dependence.

Stock critical parts – As restrictions tighten, building an inventory now provides a safety buffer.

Use mixed fleets – Combine current drones with alternative technologies like ground sprayers to prevent single points of failure.

Plan operational slack – Stagger schedules or adjust operations to account for potential delays.

Collaborate and advocate – Engage with farm bureaus and trade associations to push for phased implementation, subsidies, or funding for domestic options.
 

Classroom discussion questions:
1• What are the challenges and drawbacks of each mitigation strategy?
2• Considering that the Chinese drone ban is likely, how should user decision-making be updated? (Refer to Module A Decision-Making Tools and consider these facts:◦ Drones can cut labor costs by up to 90% and reduce chemical use by 20–30%. ◦ A high-end U.S.-made drone can cost nearly $30,000, compared to a similar DJI unit costing $6,500).

Guest Post: Optimal Location vs. Center of Gravity

 

Retired Temple U. Prof. Howard Weiss created the Excel OM and POM software that we provide free with our text.

Chapter 8 of your Heizer/Render/Munson text introduces the Center-of- Gravity (COG)
method which has a goal of finding a location that minimizes the total cost or weighted distance of shipping to multiple locations. The textbook notes that the COG may not optimize the total cost but that the method to optimize the cost is more complex than simply finding the weighted average coordinates. In this blog I show how to let Excel’s Solver do the complex work to find the coordinates that actually minimize the total weighted distance.

Consider the Quain’s Discount Department Stores example. The spreadsheet below displays the Excel model for this example. Column F contains the weighted distance from the center of gravity. For example, cell F5 contains:
B5*SQRT((C5-C$12)^2+(D5-D$12)^2)

Cell F9 contains the weighted total from the COG while cell G9 contains the weighted distance from Solver’s changing variable cells in row 14. The figure shows the optimal solution in row 14 but the starting values in row 14 can be set to any two numbers. Solver’s objective is to minimize the sum of the weighted distances shown in cell G9. There are no constraints.

For this particular example, we know that the coordinates will be non-negative so we leave the “Make Unconstrained” checkbox at its default checked position. The method is set to GRG Nonlinear.

Solver yields optimal coordinates of x = 63.86 and y = 97.27, with a minimum total weighted distance of 299,234. The COG in your text of x=66.67, y = 93.33 is very close to the optimal coordinates and leads to an extra cost (cells G10 and G11) that is less than 1% above the optimal cost. This agrees with the textbook’s note that the extra cost using the COG is less than 2% above the optimal cost.

Guest Post: Why ERP Saves Money

Katie Decker is Marketing Manager at Account Mate, a California software firm with over 150,000 clients.

When most businesses think about implementing an ERP (Enterprise Resource Planning) system (see Ch. 14 in your Heizer/Render/Munson text), they focus on the obvious benefits: streamlined operations, better reporting, and centralized data. But the biggest cost savings from ERP often come from these 5 unexpected areas.

1. Less Money Tied Up in Stock  Too much inventory, over-ordering, poor forecasting, and lack of visibility often leave businesses sitting on cash in the form of unsold goods. ERP provides:

  • Real-time inventory visibility across warehouses, stores, and channels
  • Better demand forecasting to avoid overstocking or stockouts
  • Automated reorder points to optimize purchasing

A large retailer can reduce excess inventory freeing up hundreds of thousands in working capital.

2. Eliminating Revenue Leakage Through Better Invoicing One of the hidden money drains in many businesses is revenue leakage – money earned but never collected. It happens when:

  • Invoices go out late
  • Incorrect billing slips through
  • Credits and discounts aren’t tracked properly

An ERP system centralizes financial data, integrates it with operations, and automates invoicing so nothing falls through the cracks. When invoice turnaround times improve, collection periods drop, significantly improving liquidity.

3. Reducing Compliance Costs and Avoiding Penalties Compliance mistakes are expensive – whether it’s sales tax miscalculations, missed deadlines, or poor audit readiness. ERP makes it easier to:

  • Automate tax calculations
  • Maintain detailed, audit-ready records
  • Track regulatory changes without manual spreadsheets

A manufacturer can avoid potential fines when automating compliance tracking and reporting.

4. Optimizing Workforce Productivity Without Increasing Headcount Labor costs are one of the biggest expenses for any organization. While most leaders expect ERP to make teams “more efficient,” few realize how much efficiency translates into real savings:

  • Automated workflows reduce manual, repetitive tasks
  • Integrated data eliminates duplicate entry
  • Self-service portals empower employees and customers alike

Purchase order approvals and customer reporting can be automated – without laying anyone off.

5. Preventing Costly Errors Before They Snowball Manual processes and disconnected systems increase the chance of making expensive mistakes:

  • Incorrect shipments
  • Duplicate payments
  • Mismanaged vendor contracts

ERP systems reduce these risks by centralizing information and automating checks and balances. Reducing order fulfillment errors saves thousands annually in returns, reshipping fees, and customer appeasements.

Guest Post: Merging OM Tradition with Digital Innovation

Dr J. Prince Vijai is Assistant Professor of Operations Management at IBS Hyderabad, in India.

The transition from traditional OM to digital operations is not a replacement but an evolution. Digital tools enhance the classical OM framework by adding intelligence, speed and adaptability.

1. Process Optimization and Automation In classical OM, process optimization involved detailed mapping and iterative improvements. With digital operations, AI can now identify inefficiencies, simulate improvements and automate decision-making without human intervention. Siemens has integrated sensors, cloud platforms and AI to create a digital thread across product design, manufacturing and logistics resulting in a 20% reduction in production time and a 30% reduction in energy consumption.

2. Inventory and Supply Chain Management Traditional inventory models rely on forecasts and safety stock assumptions. Digital operations use real-time data from IoT sensors and machine learning to predict demand, monitor inventory levels and automate replenishment. For instance, Walmart uses AI and IoT to streamline its vast supply chain, reducing stockouts and improving shelf availability.

3. Forecasting and Scheduling Operations managers have long used statistical tools for forecasting. Digital operations use advanced analytics and machine learning to provide more accurate, dynamic forecasts. Real-time analytics enables organizations to quickly adapt to market changes, weather disruptions or supply chain breakdowns.

4. Quality Management Traditional quality management emphasizes inspection and control charts. Digital quality management integrates data from machines, sensors and customer feedback for continuous, real-time quality assurance. Predictive maintenance, enabled by digital twins and IoT, reduces downtime and improves asset reliability. For example, GE developed digital twins to monitor the performance of jet engines in real time, enabling predictive maintenance and reducing unexpected failures.

The shift to digital operations is not without challenges. Employees accustomed to traditional processes may resist adopting new technologies. Data from different departments or legacy systems can be siloed, limiting visibility and coordination. Implementing AI, IoT and automation involves significant expenses. And digital operations increase exposure to cyber risks.  

Future trends include:

  • Hyperautomation that combines  AI and machine learning to automate increasingly complex tasks.
  • Cognitive operations that use AI not just to automate but to learn and adapt continuously.
  • Edge computing that enables data processing closer to the source (e.g., in factories or stores) for faster insights.
  • Green operations that leverage digital tools to track carbon footprints and support sustainable practices.

Embracing the synergy between OM and digital operations is a strategic imperative for long-term success.

Guest Post: Using Solver’s Nonlinear Programming Procedure for Operations Models

Prof. Howard Weiss shares his insights on the power of Excel’s Solver.

I previously have posted for The OM Blog that in the operations course it is important to help students develop their Excel skills. Today I will introduce students to nonlinear programming in Excel’s Solver for Trend Analysis models, a topic in Chapter 4 of your Heizer/Render/Munson text. It highlights to the students exactly what is being optimized – sum of squared errors.

Trend Analysis
Example 8 from Chapter 4 illustrates the Solver process. The initial intercept of 10 and slope of 10 yield the forecasts in column D. Errors and squared errors follow from the forecasts and demands with the sum of squared errors shown in cell F12. This is Solver’s objective. The changing cells are the intercept and slope, there are no constraints, and the method in Solver is GRG Nonlinear. In addition, for least squares the “Make Unconstrained Variables Non-Negative” needs to be unchecked since slopes/trends can be negative in forecasting– although not in this example.

After solving, the solution, not displayed here, appears as Intercept 56.71, slope=10.54 (as shown in the text) and the minimum sum of squares, not shown in the text or figure above, is 773.

Guest Post: Location Analysis and Community Attitudes

Prof. Howard Weiss, developer of the Excel OM and POM software that we provide free with our text, explains NIMBY.

In considering location strategy, as discussed in the Location chapter (Ch. 8) of Heizer/ Render/ Munson, it is critical to recognize that site selection is influenced not only by operational and cost factors but also by the social and political climate of the host community. One powerful expression of community resistance is encapsulated in the acronym NIMBY—“Not In My Back Yard.” The 1970’s term describes a paradoxical stance: residents often acknowledge the necessity of a facility or infrastructure project but strongly oppose its placement within their immediate vicinity.

A recent example can be found in Middletown, PA, where residents protested the conversion of a decommissioned coin mint into a warehouse. While the project promised potential economic benefits, community members expressed concerns over increased traffic congestion, heightened noise levels, possible pollution, and the erosion of local character. Such reactions are emblematic of broader NIMBY dynamics, where objections are rooted in both tangible and intangible perceived costs.

In addition to the Middleton commonly cited reasons for opposition, others include include health risks, pollution, crime, diminished aesthetic beauty, property values, security, parking, scenic views, access to natural resources, and environmental concerns (such as  habitat disruption and air and water contamination).

NIMBY disputes span a wide range of industries and public projects. In the U.S., notable examples include the halted completion of the Shoreham Nuclear Power Plant on Long Island; resistance to homeless shelters/housing in San Francisco; opposition to offshore wind farms near Cape Cod; battles over California’s high-speed rail; community pushback against cell tower installations in suburban neighborhoods; and municipal bans on hydraulic fracturing in cities such as Denton, Texas. Other contentious proposals have involved the expansion of hazardous waste landfills (East Liverpool, Ohio), medical marijuana dispensaries, and psychiatric treatment centers.

NIMBY is not confined to the U.S. In the U.K., plans to build a prison near the town of Thornton faced intense local opposition. In Australia, residents of Eastern Creek fought against the development of a waste-to-energy incinerator.

For operations managers, the implication is clear: location strategy cannot be determined by quantitative factors alone. Understanding and addressing community attitudes is essential to minimizing conflict, avoiding costly delays, and ensuring long-term project viability.

Classroom discussion questions:

  1. Why is this an OM issue?
  2. Have any students faced a NIMBY development in their communities? The results?

Guest Post: Teaching Supply Chain Risk Management Through the Risk Matrix

Dr. Andy Hill and Dr. Rosie Cole are both Senior Lecturers at the University of Surrey in the UK.

 

Supply chain risk management (Chapter 11) is critical, but often difficult for students to grasp. Risks can range from supply delays and demand shocks to extreme events like pandemics. A risk matrix is a visual tool to help firms prioritize  and understand potential risks, and then make informed decisions about how to manage them. Plotting likelihood against impact offers a simple way to see these uncertainties. Its color-coded heatmap (see Module G) makes it an engaging teaching tool.

But risk matrices are riddled with three problems:(1) mathematical compression. Because the scales for likelihood and impact are simplified, rare but catastrophic events often get downplayed. The extremes are squeezed into narrow categories, which means the true scale of a severe event is not represented accurately; (2) presence of ambiguous categories. The labels “low,” “medium,” and “high” are not always clear-cut, and the boundaries between them often overlap. Different managers could look at the same scenario and classify the risk differently, leading to inconsistent decision- making; and (3) false objectivity. Many risk matrices attempt to turn qualitative judgements into numbers, for example by multiplying likelihood and impact scores. While this looks precise, the numbers are often arbitrary and can give a misleading sense of accuracy.

Here are two straightforward fixes for supply chain risk managers: (1) drop the semi-quantitative version and stick with qualitative categories: (2) align categories with probability–impact logic. Using orders of magnitude for likelihood and clearer thresholds for impact makes the tool more reliable. As a classroom exercise, you could ask students to critique a flawed risk matrix, or redesign one so categories are consistent and meaningful.

Perhaps the bigger lesson is that people, not algorithms, make decisions. Managers often rely on heuristics and intuition when assessing risk. This makes risk perception an important teaching point. Why do some managers ignore low-probability but catastrophic risks? How does education or experience shape perceptions? These questions move students beyond the tool itself into understanding decision-making behavior.

For teaching OM, the risk matrix remains a useful entry point into supply chain risk management. It should be framed not as a perfect solution, but as a way to sort risks into acceptable, unacceptable, and “needs more analysis.” Educators can use the risk matrix to teach critical thinking about tools, not just how to apply them.

Guest Post: Forecasting, Inventory Management, and “No-Buy 2025”

Professor Misty Blessley at Temple U. looks at the “No- Buy” movement.

Thanksgiving is just 3 months away, and Christmas only 4, but the holidays are long upon retail supply chains. At the same time, a growing number of consumers are pushing back against the pressure to spend, embracing a movement known as “No-Buy 2025,” which is gaining serious traction.

At its core the movement is a consumer mindset focused on refraining from non-essential purchases for a set period, for some an entire year. Trending on online communities are people sharing their No-Buy challenges and success stories. Some are motivated to cut debt or save for long-term goals, while others are concerned with sustainability, minimalism, or anti- consumption values. Participation is surging, especially among millennials and Gen Zs, who are juggling inflation, student debt, and climate anxiety.

Baby boomers, in contrast, are known to possess a large portion of total disposable income and to spend on luxury and leisure items. Participants are cutting back on categories often linked to impulse spending or excess and are instead using what they have:
 Apparel and accessories
 Home décor and seasonal items
 Beauty and skincare
 Toys and impulse gifts
 Functioning electronics

Why It Matters for Supply Chains
No-Buy 2025 has a ripple effect on retail supply chains. The holiday season typically drives massive retail volume, but with intentional non-buying, companies could face missed orders if underestimating demand or excess inventory if forecasts are too high.

Many demand forecasts rely on past trends, but for some generational cohorts demand is eliminated or potentially delayed. Retailers may need to reconsider their demand planning models, where inventory is held in the network, and be aware of consumer behavior (e.g., generational preferences, while remembering that generalizations are, by nature, generalizations). Supply chains that account for today’s values will be best positioned to respond.

Classroom discussion questions:
1.  What are the shortcomings with traditional time-series and seasonality forecasting methodologies given the no-buy movement?

2. Do you think the product categories identified above should be forecasted differently when compared to one another? Why?

3. How does the purchasing power of various generational cohorts come into play?

Note: The Silent Generation (born 1928-1945), Baby Boomers (born 1946-1964), Generation X (born 1965-1980), Millennials (born 1981-1996), Generation Z (born 1997-2012), and Generation Alpha (born 2013-2024).

Guest Post: Self-Service and Mass Transit Difficulties

 

Professor Howard Weiss, developer of our POM and Excel OM software, shares his thought with our readers monthly.

In a blog last year, the difficulties with self-service at Walmart and other retailers were discussed. Mass transit also has self-service problems, but they differ from those at retailers. Fare evasion has emerged as a significant fiscal challenge for mass transit agencies as they incur large losses such as:

  • MTA (New York City) – $690 million
  • MBTA (Boston) – $644 million
  • TfL (London, England) – $175 million
  • SEPTA (Philadelphia area) – $20 million
  • BART (San Francisco) – $20 million
  • West Chester, NY  – $12 million
  • MCTS (Milwaukee) – $ 4 million

Milwaukee estimates that one bus route has a 33% fare evasion route and would like to reduce it to 15%. TfL claims a 3.5% rate of fare evasion with a target of 1.5%

Self-service fare collection was developed in Europe in the 1960s by transit agencies facing labor shortages and the need to reduce costs. Originally, subway passengers went through a turnstile serviced by someone who collected the fare. In most modern systems turnstiles are unstaffed, and many riders have been jumping half-height turnstiles or sneaking in behind another passenger. On buses,  some riders enter through the rear exit or emergency doors.

In response to these challenges, transportation authorities are implementing next generation fare evasion gates, typically with full height glass, that make it harder to evade the fare. Another approach is to have more rigorous fare enforcement by hiring more police. Camera technology now includes using facial recognition to identify repeat offenders. Several transportation authorities are turning to educating riders about the harm of fare-jumping and the penalties for fare-jumping.  This includes SEPTA’s posted $300 fine for failing to pay for a ride. These changes will take time and investment to be fully implemented.

When riders are caught evading fares, some systems enforce zero-tolerance policies, issuing citations for every offense, while others adopt a graduated response that begins with a warning. In certain cases, enforcement officers are given discretion to determine the appropriate response.

In some countries, such as Germany, there are no gates or turnstiles, but train passengers are regularly inspected to see that they have a paid ticket and, if not, will be fined. Alternatively, some countries and cities have implemented zero-fare systems, saving money on fare collection and obviously eliminating fare-evasion.

Classroom Discussion Questions:

  1. Why does self-service, such as that described in your textbook about Alaska Airlines, work well for airlines but not for mass transit?
  2. What is the major advantage of the German, no turnstile method? 

 

Guest Post: Building Resilient Supply Chains Through Sourcing Risk Management

Temple U. Prof. Misty Blessley shares her insights with our readers monthly.

In Ch 11 of your Heizer/Render/Munson textbook, the importance of buyer-supplier collaboration is discussed. In collaborative relationships, firms manage risk by working jointly to anticipate and address sourcing challenges, thereby fostering resilient supply chains. 

Hershey, the iconic American confectionary company, offers a compelling example of collaboration in action. Confronted with unprecedented cocoa market volatility, Hershey strengthened its partnerships with farmers, NGOs, and governments. Through its Cocoa For Good initiative, the company committed $500 million to improving sustainability and stability in the cocoa supply chain. This includes investments in farmer livelihoods, agronomic training, and expanded market access. Hershey’s desire to collaborate is rooted in the belief that a resilient supply chain starts with a resilient farming community.

Global coffeehouse chain, Starbucks, employs a similar collaborative model in the coffee industry. It’s Coffee and Farmer Equity practices enable direct engagement with producers across Latin America, Africa, and Asia to improve sustainability, productivity, and income generation. Starbucks operates regional farmer support centers, provides pre-harvest financing, and integrates ethical sourcing into its procurement decisions. These long-term collaborations help Starbucks secure a dependable supply while positively impacting over 400,000 farming families.

In contrast, Taylor Farms, a major North American producer of fresh-cut fruits and vegetables, exemplifies a different risk management strategy– backward vertical integration. Rather than relying on external suppliers, Taylor Farms owns and operates its farms in addition to its processing, packaging, and distribution facilities. By controlling the key upstream stages from seed selection to harvest, the company reduces dependency on independent growers. Its farm-to-shelf model demonstrates how owning the supply base can offer long-term resilience.

Transactional buyer–supplier relationships often reflect a zero-sum mindset, where one party’s gain comes at the other’s expense. In contrast, the strategies employed by Hershey, Starbucks, and Taylor Farms showcase the value of moving beyond transactional interactions in pursuit of win-win partnerships/ownership to manage sourcing risk and assure resilient supply chains.

Classroom discussion questions: 

  1. Hershey and Starbucks manage upstream risk through collaboration, while Taylor Farms does so through backward vertical integration. Both strategies aim to strengthen supply chain resilience. What unique challenges do the two approaches pose for supply chain managers?
  2. Transactional supplier relationships often focus on short-term cost savings rather than long-term stability. Based on the strategies used by Hershey, Starbucks, and Taylor Farms, what specific risks do transactional relationships present in building resilient supply chains?

Guest Post: Returnless Refunds–Cutting Reverse Logistics Costs and Building Loyalty

Prof. Jon Jackson

Prof. Jon Jackson at Providence College raises an interesting logistics issue.

In the evolving landscape of e-commerce returns, major retailers such as Amazon, Target, and Walmart are increasingly adopting “returnless refunds—granting customers a full refund while letting them keep the item. Though quietly deployed, this strategy addresses operational inefficiencies and builds customer loyalty.

For retailers, traditional online returns impose heavy costs: shipping back, inspecting, restocking or disposing of items, and managing the reverse logistics infrastructure. By eliminating the return flow, retailers cut reverse logistics expenses, simplify operations, and reduce strain on reverse-channel storage and processing staff. Many retailers now use decision-making algorithms to determine return eligibility, factoring in item value, customer return history, resale potential, and handling cost.

According to a recent study cited by the Wall Street Journal (July 24, 2025), the benefits of returnless refunds go beyond just reducing logistics cost. It can also encourage positive reviews, repeat purchases, and stronger brand loyalty—especially when the retailer frames the decision around convenience or sustainability motives.

Despite its promise, returnless refund policies must be carefully calibrated against the risk of return abuse. In 2023, it was estimated that customers returned $743 billion worth of merchandise (or 14.5% of the products they purchased). Of those returns, roughly 14% were fraudulent, costing retailers $101 billion in losses. If customers believes they will receive a returnless refund, it could lead to significantly more fraudulent returns.

In summary, returnless refunds offer retailers a strategic, cross-functional tool that enhances both reverse logistics (a topic in Chapter 11 of your Heizer/Render/Munson text) and customer experience. However, to realize their full value, they must be guided by data, aligned with brand strategy, and protected against abuse.

 Classroom Discussion Questions:

  1. How do returnless refund policies affect different parts of the supply chain, and what trade-offs must companies consider when choosing to implement them?
  2. Should companies be transparent with customers about when and why they are offering returnless refunds? What are the ethical and strategic implications?

Guest Post: Shipping Risks in the Supply Chain

Prof. Howard Weiss shares his insights with our readers monthly.

Table 11.3 in the Supply Chain Management chapter in your Heizer/Render/Munson textbook discusses supply chain risks and tactics to minimize the risks. One of the risks that is mentioned is that distribution containers can be damaged, delayed or lost at the following points:

  • Sitting at a container yard
  • Handling at a container yard
  • Loading or unloading onto/from truck, train or ship
  • Enroute on truck, train or ship

Consider the three major modes of shipping – sea, rail and road and their associated risks. Many trillions of dollars in goods are transported via all modes annually.

Maritime Shipping. Currently there are about 6,000 container ships in operation globally. The largest of these can carry 24,000 twenty-foot containers or 12,000 forty-foot containers.

During the last decade an average of 1,300 containers were lost at sea. In 2022, 661 containers were lost. In 2024,  576 containers that were lost. A notable cause of container loss is severe weather. In the 2024, three incidents off the Cape of Good Hope resulted in losses of 99, 44, and 46 containers, respectively. The region is known for its rough seas. However, due to Houti terrorists in Yemen, more ships are rerouting around Africa instead of passing through the Red Sea, increasing exposure to such risks. (About 1/3 of lost containers are eventually recovered).

Trucking. Every year in the U.S., 3.5 million truckers travel 200 billion miles carrying $720 billion worth of goods. This is more than any other mode of shipping. Shipping containers by truck presents a different risk profile. While containers are rarely lost entirely, they are susceptible to damage and may be involved in traffic accidents, potentially causing property damage or hazardous material spills. There has been an average of 100,000 truck crashes per year.

Train Transport. Rail freight in the U.S. accounts for $210 billion worth of goods each year. The risks when using rail transportation are very similar to those with trucks. The key risks are derailments leading to significant damage and delays, cargo damage or release of hazardous materials and logistical disruptions due to infrastructure failures or collisions. The average number of rail accidents over the past decade has been 1,850.  

Regardless of the mode of transportation, most containers are insured against loss and salvage operations will be conducted especially when hazardous materials are involved.

Classroom discussion questions:

  1. What was the most expensive shipping disaster in the past decade?
  2. What can be done to lessen trucking losses?

Guest Post: EV Charging– Driving Toward Universal Accessibility

 

Prof. Misty Blessley at Temple U. looks into an issue facing EV owners.

New Jersey is removing Tesla Superchargers from Turnpike and Parkway service areas and replacing them with universal chargers provided by Applegreen Electric. These new stations will feature CCS1, CHAdeMO, and J1772 connectors, making them compatible with a wider range of EVs. Tesla owners can use these chargers with adapters. Most newer Tesla models can accommodate J1772 (Level 2) and CCS (DC fast charging) connections through external adapters.

This shift reflects a broader trend toward open-access infrastructure aimed at increasing accessibility for all EV drivers. It also introduces new OM considerations around the production, availability, and use of adapters.

The Shift Toward Open Infrastructure
New Jersey’s decision mirrors historical tech battles between proprietary systems and open standards. Tesla, like Apple in its early days, built a closed ecosystem. The state’s move to universal chargers signals a shift toward interoperability over exclusivity. As one article put it, “Up until recently, the vast network of more than 1,600 Tesla Supercharger fast EV charging stations in the U.S. was a perk exclusive to Tesla owners.” That exclusivity is
now being replaced with inclusivity, with the cost falling on Tesla drivers now being dependent on an external device.

In this context, adapters become the modern equivalent of USB driver software, seemingly minor components that play a major role in user experience and system reliability.

Adapter Implications for Operations and Supply Chain
 Forecasting and Demand Planning: Widespread reliance on adapters will drive new demand. Manufacturers must scale production, distribution, and after-sales support.
 Inventory Management: Retailers and even rest stops may need to stock or rent adapters, creating SKU complexity.
 Station Capacity: Adapters can increase setup time, and Level 2 chargers provide only 13–25 miles of range per hour—far slower than Tesla’s V3 Superchargers (over 200 miles in 15 minutes), potentially reducing the number of EVs that can be charged at a station.

 Risk and Reliability: Adapters introduce new points of failure because they are mechanical devices prone to wear, damage, or user error. This raises customer service and warranty cost concerns.

Classroom discussion questions:
1. In Ch. 11 of your Heizer/Render/Munson textbook, component standardization is discussed. What are the benefits of standardizing EVs and charging stations?
2. What advice would you provide to operations managers on the adapter implications mentioned above?

Guest Post: Bees in Supply Chains

Professor Howard Weiss, retired from Temple U., is the developer of the POM and Excel OM software that we provide free with our text.

In late May, a truck carrying beehives crashed and overturned in Washington state near the Canadian border. The crash resulted in the unintended release of 14 million bees. The truck was transporting roughly 450 hives with bee colonies in them with a collective value of roughly $160,000.

Following the accident, two dozen master beekeepers were employed in a coordinated effort to help with the recovery by reconstructing roughly 300 beehives one by one and capturing many of the honeybees. There was not a total loss of the $160,000 but there were significant losses due to the costs of labor for cleanup, restoration of the beehives and capture of the bees.

There was a loss of income for the bees’ services because the accident caused a delay in the supply chain for several different industries. The good news is that the bees that were not recaptured will form hives in the area and re- pollinate in northern Washington. In addition, the accident prompted authorities to create a bee response plan to be written into emergency management protocols.

The Food Supply Chain.  Bees are essential for several reasons. The obvious use of bees is in making honey. All the bees on this truck were to be used in the supply chains for food. Some of the bees on the truck were to be used to produce honey and some hives were to be rented out to farmers to be used to fertilize crops.
Bees are critical for pollinating over 90% of the world’s top crops including nuts, coffee, cocoa, tomatoes and almonds. Without bees, crops would not grow as well, which would mean lower yields and less availability. Crops that feed livestock would also be affected. Without bees, food availability and prices would rise.

The Medical/Pharmaceutical Supply Chain.  Bees and bee-related products have also been used medically for antioxidant, antimicrobial, and anti-inflammatory properties. Some of these uses have documented scientific support whereas others do not.

The Clothing Supply Chain. The textile industry would be affected since bees help with cotton production.

Other Supply Chains.  Beeswax, the wax bees secrete to build honeycombs, has been used for waterproofing, fuel, cosmetics, kitchen wrap, cooking, furniture polish, lubricant, sealing envelopes, bug bite balm and candles.

Guest Post: Rethinking Queuing Theory in the Age of Virtual Lines

Jon Jackson,  Associate Professor of Operations Management at Providence College, raises an interesting issue regarding waiting lines. 

Queuing theory emerged in the early 20th century with the rise of telephone systems and has since become a core part of operations management education. Classic models like M/M/1 and Little’s Law—staples of Module D: Waiting-Line Models—help us analyze everything from grocery checkouts to airport security.

But in recent years, a shift has occurred, one that challenges our assumptions about what a “line” even is. Increasingly, companies are replacing physical queues with virtual ones. Customers now “get in line” via app or text, receive real-time updates, and arrive just in time for
service. Disney’s Virtual Queue and Yelp’s Waitlist are a well-known examples, but virtual queues are also popping up in healthcare (e.g., Canadian ERs) and government services (e.g., North Carolina DMVs).

From a customer-experience perspective, virtual queuing offers obvious benefits: more flexibility, reduced perceived waiting time, and greater comfort. But from an operational lens, it raises a deeper question: are we still managing a queue, or managing something entirely new?

At first glance, queues—physical or virtual—follow the same logic: customers arrive, wait, and are served. But virtual systems change how that waiting is experienced. In physical lines, customers can see how many people are ahead, assess progress, and make real-time decisions about balking or reneging. In virtual lines, those cues disappear.

Virtual queues also alter arrival rates. Traditional models assume random arrivals and FIFO service. But virtual systems can shape arrival patterns via notifications and estimated wait times. This introduces a hybrid between queuing and appointment systems.

Fairness and prioritization are evolving too. In physical lines, order is usually determined by arrival time. In virtual systems, paid priority (e.g., Disney Lightning Lane) complicates this logic.

Should we optimize for efficiency or fairness—or both? Even foundational concepts like Little’s Law may need rethinking. If a customer isn’t physically present, are they still “in” the system? Ultimately, virtual queuing is more than a customer-experience improvement. It’s a meaningful shift that invites us to revisit historical queuing models and the assumptions behind them.

Classroom Discussion Questions:
1. In a virtual queue, does a customer “enter the system” when he joins the queue virtually or when he physically arrives for service? How does your answer influence how we analyze the system?
2. How does paid priority—whether in virtual or physical queues—impact perceived fairness?